CTP Physiotherapy NSW Expert In Home Physio and Hydrotherapy
You are dealing with pain, forms, and new routines. We make the physio part simple, at home, and aligned with your insurer.
“It is normal to feel nervous before your first home visit. We bring the clinic to you, then guide you step by step.”
Mobile Physiotherapy Services by Health Next Door supports recovery after a motor accident with in home sessions, hydrotherapy where helpful, and clear insurer communication.
How CTP physiotherapy works in NSW
CTP physiotherapy helps you return to everyday life. You get evidence based rehab, outcome tracking, and progress updates for your insurer.
Insurers can approve early treatment in the first 28 days after the crash even before a full claim is lodged. Once your claim is submitted, the process continues with standard approvals.
When you lodge your Personal Injury Benefits claim within 28 days, you remain eligible for back pay. Claims are accepted up to 3 months from the accident, although back pay rules can change if you lodge later.
Once a treatment request is sent, the CTP insurer provides a written response within 10 working days. We handle these requests and follow up on your behalf.
Within 4 weeks of lodging your claim, the insurer issues a liability decision that sets expectations for treatment and weekly income support.
Timeframes at a glance
Step | What it is | Typical timeframe |
Early treatment window | Insurer may approve initial treatment before a full claim | Within 28 days from the crash |
Lodge your claim | Application for Personal Injury Benefits | Back pay eligibility if lodged within 28 days; claims accepted up to 3 months |
Treatment approval | Insurer response to a physio request (AHTR) | Written response within 10 working days |
Liability decision | Insurer decision after your claim is lodged | Within 4 weeks |
Your first 14 days with our Mobile Physiotherapy Services
Day 1 to 2
- Quick triage call.
- We book your in home assessment.
- We confirm your claim details and any GP certificates.
Day 3 to 5
- Comprehensive home assessment.
- Starter program for pain, mobility, and sleep.
- We submit an Allied Health Treatment Request (AHTR) to your insurer.
By Day 10
- Insurer response expected to the treatment request.
- We lock in your schedule and start your sessions.
“Even five minutes of gentle mobility each day can help. Small wins add up.”
What to expect at your first visit
Assessment
- Pain and function screen.
- Range of motion and strength checks.
- Daily tasks review, from driving to stairs.
Education
- Comfortable pacing so flare ups are less likely.
- Ergonomic tips for work, rest, and driving.
- Sleep and stress strategies that are realistic.
Plan
- Clear goals for work and home.
- One to two sessions a week at home or pool.
- A short home program with two or three easy wins.
Our approach to common post crash injuries
Neck and upper back (whiplash)
- Gentle range work, isometrics, and postural resets.
- Breathing practice to lower muscle guarding.
- Hydrotherapy option if land work is painful.
Read about our Hydrotherapy program here.
Lower back strain
- Lumbar mobility, glute activation, and core endurance.
- Lifting technique for groceries, prams, or work gear.
- Heat or pool sessions for pain modulation.
Shoulder pain
- Scapula control and rotator cuff work with simple bands.
- Sleep position tweaks so nights are calmer.
- Return to reach progressions for shelves and seatbelts.
Knee and ankle
- Swelling control and gait retraining.
- Single leg stability that builds confidence.
- Step and squat progressions matched to your day.
Headaches and dizziness
- Gentle cervical exercise, paced aerobic work, and hydration.
- Clear red flag screening and GP communication if needed.
Why Mobile Physiotherapy Services helps
We come to you
Home, local gym, or pool. Less time in traffic. More time moving.
Continuity
Where possible, the same clinician sees you. You do not have to repeat your story.
Multilingual team
English, Cantonese, Mandarin, French, and Japanese. Clear explanations for you and your family.
Proven results
Over 7000 clients supported across Sydney, Brisbane, and the Gold Coast. Strong reviews and word of mouth referrals.
Paperwork made simple: the AHTR
The Allied Health Treatment Request is the current form for allied health approvals across NSW personal injury schemes, including the motor accident scheme. We complete and submit this for you.
What we include on your AHTR
- Your goals and the functional gains we are targeting.
- The session frequency and duration that match scheme rules.
- Outcome measures for progress, like pain scores and activity checklists.
Insurer expectations and how we keep approvals smooth
Insurer expectation | What we supply | Why it matters |
Clear diagnosis and goals | Assessment summary, goal ladder, planned reviews | Shows fit between injury and treatment |
Measurable progress | Standard outcome measures at set intervals | Demonstrates value and guides next steps |
Correct form and process | AHTR with required fields and provider numbers | Smoother, faster decisions |
Scheme alignment | Session frequency and costs within scheme rules | Keeps approvals and billing clean |
Fees and billing
We request insurer approval before treatment blocks. We bill the insurer once sessions are approved and delivered. Fees align with NSW scheme requirements and published guidance.
If an insurer asks for a case conference or updated report, we schedule it and keep you informed.
Starter home program for day one
Neck and shoulders
- Seated chin nods, gentle and slow, 10 reps.
- Shoulder rolls, 10 each way.
Lower back and hips
- Supine knee rocks, 10 per side.
- Glute squeeze holds, 10 reps of 5 seconds.
Breathing for calm and control
- Diaphragmatic breathing, 2 minutes.
- Optional: slow walk for 5 to 10 minutes if comfortable.
“Move within comfort, not into sharp pain. Stop and message us if anything spikes.”
Your support team
We coordinate with your GP, your rehab physician if you have one, and your insurer case manager. When approvals are pending, we keep sessions paced and update plans as decisions arrive.
If you need paediatric or neurological input, we loop in the right clinicians early.
Claim steps in plain language
Use the official guide if you need to lodge your claim now. External resource: Service NSW — Apply for Personal Injury Benefits. This page explains timeframes and what to include when you apply.
Results we aim for
Pain down. Confidence up. Back to work, study, driving, and family life.
We measure the things that matter to you. We set goals you can see, like stairs, time at the desk, or cooking dinner without a flare.
Why choose Health Next Door
We come to you across Sydney, with teams also serving Brisbane and the Gold Coast for general mobile physiotherapy needs.
NDIS approved and trusted by coordinators.
Multilingual team for clear, respectful care.
Proven track record with more than 7000 clients supported.
You Can Find All Answers Here
Yes, insurers can approve early treatment in the first 28 days after the crash, then ongoing approvals follow once your claim is lodged. We guide this and keep you updated.
CTP insurers provide a written response within 10 working days of receiving our request. We submit the AHTR and follow through.
Within 4 weeks, the insurer issues a liability decision that informs treatment and income support. We adjust your plan to match the outcome.
That depends on your injuries, goals, and response. We review progress at regular points and request further sessions if clinically indicated.
Yes. Hydro can reduce pain and make movement easier. We run sessions at your local pool and blend them with home exercise.
Read more about our Hydrotherapy program here.
Get Physio Care at Home – No Waiting, Just Relief!
We bring expert physiotherapy directly to your door, with no hassle or long wait times. Our skilled, NDIS-approved physiotherapists are here to help you feel better, faster.
Health Next Door, we bring mobile physiotherapy to your doorstep, ensuring a patient-centric approach that prioritizes your needs and goals. Our experienced physiotherapists assess your condition and create a personalized therapy plan, helping you recover in the comfort of your home with expert care tailored just for you. With our comprehensive mobile physiotherapy services, you get professional treatment for pain relief, injury recovery, and mobility improvement—all without leaving your home. Experience convenient, high-quality care designed to fit your lifestyle.
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