Tips for Getting Assistive Technology Under Your NDIS Plan

If you or a loved one are managing a disability, accessing the right assistive technology (AT) through the National Disability Insurance Scheme (NDIS) can be a game-changer. Assistive technology includes a wide range of tools, devices, and equipment that support people with disabilities to live more independently, engage with their community, and improve their overall quality of life. But how do you go about securing the right AT under your NDIS plan? Here are some practical tips to help you navigate the process.

1. Understand What Assistive Technology Is

The NDIS defines assistive technology as any device or system that helps participants perform tasks they would otherwise find difficult or impossible to do on their own. This includes everything from mobility aids like wheelchairs and walkers to communication devices, prosthetics, and home modifications. Knowing what AT can be funded by the NDIS is the first step in ensuring you request the right equipment for your needs.

Recently, NDIS has updated its list of approved devices. It’s best to visit the official NDIS website for more updates.

2. Get a Comprehensive AT Assessment

An essential part of the NDIS process is an assessment by an allied health professional, such as an occupational therapist or a physiotherapist, who will evaluate your specific needs and recommend the most suitable AT.

This assessment is crucial because it will provide the NDIS with evidence to justify the purchase of the AT you require. Make sure you choose a professional experienced with the NDIS process to ensure your assessment meets their requirements.

3. Work with Your Support Coordinator

If your NDIS plan includes funding for a support coordinator, they can help you through the process of applying for assistive technology.

They can assist you in gathering the necessary documents, liaising with health professionals, and ensuring that your request aligns with your NDIS goals.

If you don’t have a support coordinator, consider hiring one, as they can be invaluable in managing the complexities of your plan.

4. Link AT to Your NDIS Goals

Your NDIS plan is centred around your goals, so it's important to make sure that the assistive technology you’re applying for is directly linked to achieving these goals. For example, if one of your goals is to improve your mobility to become more independent, you may request a wheelchair or mobility scooter that allows you to move around more freely.

5. Get Quotes from Approved Providers

The NDIS requires that you obtain a quote for any AT that you plan to purchase using NDIS funding. Make sure the quote comes from an NDIS-registered provider, as this will ensure that the process goes smoothly. Your allied health professional can help guide you toward reputable providers who specialise in the type of AT you need.

6. Understand the AT Categories

The NDIS divides assistive technology into four levels, based on the complexity of the item:

• Level 1 (Basic AT): Low-cost, low-risk items such as grab rails or a basic walking cane.
• Level 2 (Standard AT): More complex items that may require a quote, such as walking frames or non-customised wheelchairs.
• Level 3 (Specialised AT): Higher-cost, more complex items, like powered wheelchairs or prosthetics.
• Level 4 (Complex AT): Highly specialised equipment that requires expert fitting and training, such as custom-made seating systems or vehicle modifications.

Knowing which category your AT falls under can help manage your expectations regarding approval times and funding.

7. Use Your Core or Capacity Building Funds

Some low-cost assistive technology items can be purchased using your core or capacity-building funding, without needing to go through the lengthy AT request process. For instance, minor aids such as adaptive cutlery or basic home modifications might not require formal approval if you have the right funding in place.

Check with your plan manager or support coordinator to see if this applies to your situation.

8. Be Prepared for Approval Time

Obtaining AT through the NDIS can take time, particularly for higher-level items that require extensive justification. Make sure to allow time for the application process, assessment, and any necessary reviews. In the meantime, ask your allied health professional about any interim solutions that may help while waiting for approval.

9. Know Your Appeal Rights

If the NDIS denies your request for assistive technology, you have the right to request a review of the decision. This can be done through an internal review or by appealing to the Administrative Appeals Tribunal (AAT). If you find yourself in this situation, your support coordinator or plan manager can guide you through the process of submitting an appeal.

10. Keep Documentation Organised

Throughout the process, keep all relevant documents, assessments, quotes, and correspondence organised. Having everything in one place will make it easier to provide additional information if requested, or to follow up on your application. A well-organised approach can speed up approval and avoid unnecessary delays.

Conclusion

Getting the right assistive technology under your NDIS plan can significantly improve your independence and quality of life. By following these tips, working closely with your health professionals, and ensuring your request is well-supported, you can increase your chances of obtaining the AT that best suits your needs.

Remember that the NDIS is here to support your goals, so don’t hesitate to ask for what you need.

If you're unsure about where to start, Health Next Door can assist with comprehensive AT assessments and provide advice on how to navigate the NDIS system effectively. Contact us today to learn more.